CX Immersion: Lead the Future of Client Experience in A/E/C (powered locally by SMPS Hawaii)

When:  Wed, Oct 28, 2026 from 10:00 to 16:00 (ET)

Date: October 28, 2026 | 10:00 a.m. – 6:00 p.m.

Location:
Ala Moana Hotel by Mantra
410 Atkinson Drive
Honolulu, Hawaii 96814

A/E/C Client Experience Summit

Insights. Immersion. Connection.

The A/E/C Client Experience Summit is a premier in-person event designed for architecture, engineering, and construction professionals seeking to elevate client engagement and business success. Through immersive workshops, candid client panels, and targeted networking opportunities, participants will acquire actionable strategies to enhance client relationships, drive repeat business, and position their firms as trusted partners in a competitive marketplace.

CX Immersion Experience | 10:00 a.m. – 3:00 p.m.

Engage in hands-on workshops that explore the core principles of client experience (CX) tailored to the A/E/C industry. Collaborate with peers to develop frameworks that align teams and drive measurable improvements in client satisfaction and loyalty.

Client Panel | 3:30 – 4:30 p.m.

From Pursuit to Partnership: What Clients Value Most

Hear directly from influential leaders in both private and public sectors as they share insights on building trust, strengthening relationships, and differentiating firms throughout the business development lifecycle. Facilitated by an experienced SMPS Hawaii leader, this panel will highlight best practices for successful client engagements and strategies to transform projects into long-term partnerships.

Networking Reception | 4:30 – 6:00 p.m.

Conclude the day by connecting with industry peers, speakers, and clients in a relaxed setting designed to foster meaningful relationships and ongoing collaboration.

Why Focus on Client Experience Now?

In today’s A/E/C environment, technical expertise alone is no longer enough. Exceptional client experience is a critical growth strategy that drives loyalty, repeat business, and market leadership. However, many firms struggle to define, measure, and demonstrate the return on investment (ROI) of CX initiatives. This summit offers practical tools and frameworks to help you lead CX efforts effectively and deliver measurable results.

What You Will Gain

  • A draft Client Experience Charter to align leadership and teams
  • A comprehensive Voice of Client plan to capture actionable feedback
  • An ROI framework to quantify the impact of CX initiatives
  • Immediately implementable tools and strategies
  • Access to a network of CX leaders across the A/E/C industry

Program Structure

  • Pre-Workshop Virtual Session (90 minutes): Introduction to CX fundamentals customized for your firm.
  • In-Person Workshop (6 hours): Interactive sessions combining collaboration and real-world applications.
  • Post-Workshop Virtual Debrief (90 minutes): Follow-up coaching, accountability, and peer support to maintain momentum.

Who Should Attend

This program is ideal for A/E/C marketers, business developers, and firm leaders committed to driving strategic growth through enhanced client experience.

Why Attend

Clients expect more, and leadership demands measurable results. By attending, you will:

  • Lead CX conversations with confidence and authority
  • Demonstrate the ROI of experience-driven strategies
  • Establish yourself as a CX expert within your organization

Seats are limited. Register now to secure your place and take a leadership role in building client-centric firms that thrive.

A portion of the proceeds will be donated to the SMPS Foundation.

Location

410 Atkinson Dr
Honolulu, HI 96814-4730

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